Oportun. Inc

Sr. IT Support Specialist

Req No.
2021-10466
Department
Information Technology
Type
Regular Full-Time
Remote / WFH
Yes
Job Locations
US

Company Overview

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people. Using A.I.-driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions in affordable credit, providing our customers with alternatives to payday and auto title loans. In recognition of our responsibly designed products which help consumers build their credit history, we have been certified as a Community Development Financial Institution (CDFI) since 2009.

 

OPORTUN’S IMPACT

Since extending our first loan in 2006, Oportun has made over 4 million loans, totaling over $10 billion to hardworking low- and moderate-income individuals. In turn, Oportun has helped more than 905,000 people begin establishing the credit history required to enter the financial mainstream. At the same time, Oportun’s customers have saved an estimated $1.9 billion in interest and fees compared to the alternatives typically available to them.

 

Department Overview

ABOUT TECHNOLOGY @ OPORTUN

Artificial Intelligence and a digital platform are essential to our ability to fulfill Oportun’s financially inclusive mission. The Technology team @ Oportun is dedicated to this mission which we enable by creating, delivering, and maintaining elegant, intuitive, and performant systems to support the needs of our customers and business partners.

Overview

We are looking for a motivated, customer-focused, tech-loving individual to join our fast-growing IT organization.  Being part of the EUS team at Oportun means more than just closing tickets, it means you have a drive to learn and help your team members get the most out of our cutting-edge solutions and tools that enable them to deliver awesome results for our customers. Based out of our office in Frisco, you will play a critical role in supporting cloud and desktop software, troubleshooting conference rooms, provisioning/deprovisioning accounts and hardware, deploying and upgrading mobile devices, inventory management, resolving printer issues, or any number of other issues a fast growing FinTech company can throw at you. You’ll also be responsible for sharing your technical knowledge with your teammates and the users you support by creating or updating existing documentation, setting up new hires on their first day, and pointing people to the right teams to ensure they get the right answers. 

 

In addition to providing expert technical support, you’ll work to ensure everything we do is rooted in our Three C’s of Care, Collaboration, and Communication. We’re looking for someone with the drive to innovate and help the team think outside traditional IT Support models.

 

You’ll need to be comfortable working as part of a distributed team and communicating with technical and non-technical users. This position will require some after-hours or weekend coverage.

Responsibilities

WHAT ARE WE LOOKING FOR IN AN IDEAL CANDIDATE?

  • Proven ability to work independently with minimal supervision
  • Strategic thinker that wants to solve problems not band aid them
  • Ability to learn new technologies quickly and with minimal guidance
  • Ability to assist with technical support troubleshooting and resolution of Windows/Mac and desktop support applications either over the phone or onsite.
  • Uses remote control tools to help troubleshoot and resolve issues
  • Experience configuring and deploying new systems using SCCM/JAMF
  • Understand basic networking
  • Analyze current equipment and give recommendations on replacing hardware as necessary
  • Constantly monitor individual queue and prioritize accordingly to meet SLA
  • Work with vendors to resolve issues in a timely manner
  • Operate as the escalation point for the junior members of the EUS team on difficult to solve incidents
  • Assist Platform team with app/update testing

Qualifications

REQUIERED SKILLS & EXPERIENCE

  • 8+ years of Information Technology experience
  • Advanced knowledge of Windows/Mac OS, including strong WiFi and network connectivity.
  • Strong communication and technical documentation skills
  • Solid working knowledge of both Active Directory & Microsoft Office 365
  • Ability to lead small/medium complexity projects.

PREFERRED SKILLS & EXPERIENCE

  • Experience operating in a regulated environment; financial services experience preferred
  • Solid VPN knowledge/experience preferred.
  • Videoconferencing technology support experience, particularly Zoom, preferred.
  • BS in Computer Science or equivalent work experience

#LI-MG1

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