Oportun. Inc

IT Support Specialist

Req No.
2021-10689
Department
Information Technology
Type
Regular Full-Time
Remote / WFH
Yes
Job Locations
US-CA-Anaheim

Company Overview

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people. Using A.I.-driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions in affordable credit, providing our customers with alternatives to payday and auto title loans. In recognition of our responsibly designed products which help consumers build their credit history, we have been certified as a Community Development Financial Institution (CDFI) since 2009.

 

OPORTUN’S IMPACT

Since extending our first loan in 2006, Oportun has made over 4 million loans, totaling over $10 billion to hardworking low- and moderate-income individuals. In turn, Oportun has helped more than 905,000 people begin establishing the credit history required to enter the financial mainstream. At the same time, Oportun’s customers have saved an estimated $1.9 billion in interest and fees compared to the alternatives typically available to them.

 

Department Overview

ABOUT TECHNOLOGY @ OPORTUN

Artificial Intelligence and a digital platform are essential to our ability to fulfill Oportun’s financially inclusive mission. The Technology team @ Oportun is dedicated to this mission which we enable by creating, delivering, and maintaining elegant, intuitive, and performant systems to support the needs of our customers and business partners.

Overview

We are looking for an enthusiastic team player to join our fast-growing IT organization.  This position will provide application and hardware technical support services including trouble shooting, problem resolution, incident management and communication with employees at our retail stores and field offices.  We leverage cutting edge solutions and tools and are eager to attract top talent!

 

The IT Support Specialist will play a key role in delivering superior customer service and ensuring our critical systems are functioning properly at our store locations.  This position will be hands on technical position. The candidate must have excellent communication skills, interpersonal skills, and the ability to work effectively with all organizational levels. 

Responsibilities

  • Provide level 2 technical support for critical business systems to our associates in the retail locations
  • Troubleshoot, install, or resolve software issues using departmental procedures and standards
  • Configure and deploy new systems
  • Understand networks and troubleshoot issues
  • Ability to assist with technical support troubleshooting and resolution of Windows and desktop support applications either over the phone or onsite.
  • Uses remote control tools to help troubleshoot and resolve issues for remote locations.
  • Ability to communicate and explain issues and resolutions with technical and non-technical resources.
  • Analyze current equipment and give recommendations on replacing hardware as necessary.
  • Develop strong partnerships with internal associates.
  • Deliver flawless support and customer service.
  • Ability to define and document level 1 processes for troubleshooting and resolution of routine fixes and training.
  • Constantly monitor individual queue and prioritize accordingly to meet SLA.
  • Work with vendors to resolve issues in a timely manner
  • Provide on-call weekend support
  • Ability to travel from site to site on short notice as necessary
  • Bilingual in Spanish would be a plus but not necessary.

Qualifications

  • 5+ years of Information Technology experience
  • Advanced knowledge of Microsoft and Mac Operating Systems
  • Knowledge of local area network troubleshooting. SD-WAN experience a plus
  • Knowledge of upgrading PC Hardware, including memory modules, hard discs, etc.
  • Advanced knowledge of multifunction printer support and maintenance
  • Strong communication and technical documentation skills
  • Experience with Microsoft Office 365
  • Experience operating in a regulated environment; financial services experience preferred
  • Ability to effectively manage time between projects and daily operational tasks
  • Reliable transportation

#LI-MG1

#LI-Remote

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