Oportun. Inc

Sr. Product Analyst

Req No.
Regular Full-Time
Remote / WFH
Job Locations
US-CA-San Carlos

Company Overview


Oportun (Nasdaq: OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people. Using A.I.-driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions in affordable credit, providing our customers with alternatives to payday and auto title loans. In recognition of our responsibly designed products which help consumers build their credit history, we have been certified as a Community Development Financial Institution (CDFI) since 2009.



Since extending our first loan in 2006, Oportun has made over 4 million loans, totaling over $10 billion to hardworking low- and moderate-income individuals. In turn, Oportun has helped more than 905,000 people begin establishing the credit history required to enter the financial mainstream. At the same time, Oportun’s customers have saved an estimated $1.9 billion in interest and fees compared to the alternatives typically available to them.



Department Overview


We are growing our world-class team of mission-driven risk managers who are passionate about broadening financial inclusion by untapping insights from alternative data. Be part of the team responsible for developing and running Oportun’s marketing optimization platform that leverage Oportun’s core intellectual property for scoring risk for underserved consumers that often lack a traditional credit score or are mis-scored by traditional credit bureaus. In this role you will be working with large and diverse alternative data sets and machine learning to execute multi-product and multi-channel marketing programs.  You will also drive growth and optimize marketing spend across multiple products and channels by leveraging alternative data to help predict which consumers would likely be interested in one of Oportun’s affordable, credit building lending products.


The Product Analytics team is looking for a Business Analyst / Sr. Business Analyst who will play a critical role in driving the growth of our personal loans business and product strategy. Sitting at the intersection of product, risk, and business insights, the Product Analytics team plays a critical role in analyzing & optimizing new product features as well as driving the omnichannel strategy across our channels. In this role, you will leverage multiple data sources, develop a deep understanding of our various products, and practice analytical rigor in making product feature recommendations that will ultimately improve customer experience & conversion within the acquisition funnel while controlling for risk & fraud. The right candidate for this role will demonstrate a high level of curiosity, a fierce dedication to accuracy & excellence, and a strong knack for solving complex problems with innovative & simple solutions that challenge the status quo. This highly visible role is an exciting opportunity in a fast-paced organization where your contributions will drive meaningful impact on broadening access to Oportun’s affordable and credit building loans.


  • Analyze, monitor, and improve current product feature strategies to drive profitability within the personal loans business
  • Understand the different features and aspects that constrain or improve the conversion funnel to develop product and risk management strategies
  • Develop analytical frameworks to monitor product performance & drive feature enhancements for new and existing products
  • Work end-to-end with the Product and Engineering teams to implement & test new or alternate strategies
  • Work closely with stakeholders across teams to identify & solve the business question at hand
  • Provide full range of analytical support for recently launched products
  • Create clear and concise presentations and reporting packages for senior leadership
  • Collaborate with data engineering to develop in-depth data analytics and business intelligence tools


Desired skills:

  • Demonstrated ability to drive strategic recommendations through statistical analysis using SQL/SAS or other programming language (R, SAS, Python, STATA, MATLAB, etc).
  • Exceptional problem solving and analytical skills with the ability to maintain the highest standard of integrity, accuracy and precision
  • Basic understanding of experimental design (such as A/B experiments) and statistical methods
  • Proven ability to communicate and influence by presenting data & analyses in a compelling way
  • Experience developing, managing, and delivering website/mobile testing strategy, online experimentation, website behavior and performance metrics (on platforms like G-Analytics) is a big plus
  • Solid Microsoft Excel and PowerPoint skills
  • A relentless problem solver and out of the box thinker in finding ways to improve strategies and processes
  • Smart, dedicated, compassionate, hungry, fun, and generally awesome personality



  • Bachelor’s Degree in a quantitative discipline such as Economics, Finance, Engineering, Math, Statistics, Business, Science or Computer Science (Master’s Degree in a quantitative discipline is a plus)
  • 2+ years in business analysis and using SQL preferred
  • 2+ years of working experience in an analytical capacity, preferably within financial services, tech, or management consulting industry






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