Oportun. Inc

Sr. Solution Architect

Req No.
2021-10753
Department
Engineering
Type
Regular Full-Time
Remote / WFH
Yes
Job Locations
US-CA-San Carlos

Company Overview

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people. Using A.I.-driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions in affordable credit, providing our customers with alternatives to payday and auto title loans. In recognition of our responsibly designed products which help consumers build their credit history, we have been certified as a Community Development Financial Institution (CDFI) since 2009.

 

OPORTUN’S IMPACT

Since extending our first loan in 2006, Oportun has made over 4 million loans, totaling over $10 billion to hardworking low- and moderate-income individuals. In turn, Oportun has helped more than 905,000 people begin establishing the credit history required to enter the financial mainstream. At the same time, Oportun’s customers have saved an estimated $1.9 billion in interest and fees compared to the alternatives typically available to them.

 

Department Overview

ABOUT TECHNOLOGY @ OPORTUN

Artificial Intelligence and a digital platform are essential to our ability to fulfill Oportun’s financially inclusive mission. The Technology team @ Oportun is dedicated to this mission which we enable by creating, delivering, and maintaining elegant, intuitive, and performant systems to support the needs of our customers and business partners.

Overview

Do you thrive on enhancing, developing and implementing system architecture that will meet business & customer needs?   Does the idea of helping to shape and deliver high-performing and innovating technical architecture drive your professional goals?  Our Engineering leadership team is looking for an innovative Sr. Solutions Architect for Customer Life Cycle Management domain to develop and implement systems architecture that will play a critical role in serving our customers better. This is a hands-on role, requiring the ability to self-manage and to communicate effectively with people at all levels and departments. You'll be a part of Oportun's Application Architecture team - a group of thought leaders responsible for Technology strategy (Mobile, Web, Data, Core Services, Machine Learning, etc.). You will partner with product leads, business leads & other leaders to build exciting products and play key role in our exciting journey.

As a Sr. Solutions Architect, Customer Life Cycle Management (JAVA-stack) you’ll work with some of the brightest engineers, product managers and business leaders while also developing your skills and furthering your career within one of the most innovative and progressive FinTech companies today.  You’ll assess our current software systems, identify areas for improvement, oversee development teams, and help drive future architectural frameworks. As an early hire of this domain, you are ready to work on technical problems with undefined boundaries. You’ll often experiment, get your hands dirty with technologies that aren’t explored yet by Oportun engineering team, be the pioneer to provide technical strategy and optimal cost-effective solution.

 

As a key member of the Customer Lifecycle Management team, you'll be working on multi-channel customer engagement across SMS, email, mail, voice, chat, social and more. Among other focus areas, you'll be guiding work on analytics to provide visibility to communication channels and customer lifecycle management.

Responsibilities

  • Determine the best tech solutions to solve the existing business problems.
  • Define features, phases, and solution requirements.
  • Provide specifications according to which the solution is defined, managed, and delivered.
  • Continual research of current and emerging technologies and proposing changes where needed.
  • Providing updates to stakeholders on product development processes, estimate, and plan.
  • Be the technical thought leader of the team, provide necessary guidance and mentorship to team members whenever required
  • Evolve as subject matter expert and Go-To person for the domain.

Qualifications

  • MS or advanced degree a plus.
  • 2+ years of experiencing analytical tools that report customer behaviors & attributes, transactions, reports, KPI.
  • Experience with multi-channel customer engagement across SMS, email, mail, voice, social is preferred
  • Experience with cloud communications platforms (e.g. Twilio, Syniverse or similar) and growth marketing platforms (e.g. Iterable or similar) is preferred
  • Experience with big data, stream processing, and front-end technologies.
  • Experience with applications in involving large volume of data ( TeraBytes +)
  • Experience with messaging/notification platform
  • Experience with multi-tenant SaaS applications is plus.
  • Experience with financial systems, payment systems and/or credit decisioning systems, financial lending domain

REQUIRED EDUCATION AND EXPERIENCE :

  • Bachelors in CS or similar fields from reputed intuition AND 16+ years of experience
  • Masters in CS or similar fields from reputed intuition AND 14+ years of experience
  • PhD in CS or similar fields from reputed intuition AND 12+ years of experience

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