Oportun. Inc

Sr. IT Client Engineer

Req No.
2021-10771
Department
Information Technology
Type
Regular Full-Time
Remote / WFH
Yes
Job Locations
US-CA-San Carlos

Company Overview

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people. Using A.I.-driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions in affordable credit, providing our customers with alternatives to payday and auto title loans. In recognition of our responsibly designed products which help consumers build their credit history, we have been certified as a Community Development Financial Institution (CDFI) since 2009.

 

OPORTUN’S IMPACT

Since extending our first loan in 2006, Oportun has made over 4 million loans, totaling over $10 billion to hardworking low- and moderate-income individuals. In turn, Oportun has helped more than 905,000 people begin establishing the credit history required to enter the financial mainstream. At the same time, Oportun’s customers have saved an estimated $1.9 billion in interest and fees compared to the alternatives typically available to them.

 

 

Department Overview

ABOUT TECHNOLOGY @ OPORTUN

 

Artificial Intelligence and a digital platform are essential to our ability to fulfill Oportun’s financially inclusive mission. The Technology team @ Oportun is dedicated to this mission which we enable by creating, delivering, and maintaining elegant, intuitive, and performant systems to support the needs of our customers and business partners.

 

Overview

The Sr. IT Client Engineer is responsible for engineering all aspects and features of various MDM solutions to deploy images, software, patches, and report inventory. Additionally, this position will implement and manage various SaaS platforms and services. This is a hands on and technical position. The candidate must have excellent communication skills, interpersonal skills, and the ability to work effectively with all organizational levels.

Responsibilities

  • Manage the engineering & administration of our company owned end points.
  • Act as a Subject Matter Expert (SME) for the technical aspects of our various management platforms (Kaseya, Intune, Autopilot, JAMF, Tanium etc)
  • Assist in change management and compatibility testing of configuration changes on new and existing versions of Windows 10, iOS, and macOS.
  • Provide support for virtualization solutions, including design, configure, install, maintain, and deploy system images
  • Administer software package delivery and deployment
  • Security patching and vulnerability remediation
  • Create custom reports
  • Evaluate current IT policies, procedures and practices and recommends changes
  • Provide training to support team on the use of various MDM and end point solutions and other SaaS products
  • Troubleshoot problems escalated by support teams
  • Ensure Security Applications are distributed and applied as appropriate across workstations and mobile devices. (Intune, SentinelOne, BeyondTrust, Zscaler, Tenable, Vulcan, Tanium)

Qualifications

  • 7+ years of experience with end point management solutions and SaaS applications;
  • Success in designing and engineering for large implementations of end point management in a multi-location environment.
  • Strong experience with managing and securing thousands of end points
  • Familiarity with Okta and ServiceNow a plus.
  • Familiarity with Apple Device Enrollment Program and Apple Volume Purchase Program
  • Strong communication and technical documentation skills
  • Experience operating in a regulated environment; financial services experience preferred
  • Ability to effectively manage time between projects and daily operational tasks
  • Bi-lingual in English and Spanish a plus
  • BS in Computer Science or equivalent

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