Oportun. Inc

District Manager

Req No.
2021-10944
Department
Retail Operations
Type
Regular Full-Time
Remote / WFH
Yes
Job Locations
US-NJ-Union City

Company Overview

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people. Using A.I.-driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions in affordable credit, providing our customers with alternatives to payday and auto title loans. In recognition of our responsibly designed products which help consumers build their credit history, we have been certified as a Community Development Financial Institution (CDFI) since 2009.

 

OPORTUN’S IMPACT

Since extending our first loan in 2006, Oportun has made over 4 million loans, totaling over $10 billion to hardworking low- and moderate-income individuals. In turn, Oportun has helped more than 905,000 people begin establishing the credit history required to enter the financial mainstream. At the same time, Oportun’s customers have saved an estimated $1.9 billion in interest and fees compared to the alternatives typically available to them.

 

Overview

OPORTUN is currently seeking qualified candidates with deep Customer Service, Sales leadership experience to create a rewarding and unique customer service experience for our customers and team members. As a key member of our team, you will make the mission of Oportun come to life by managing a diverse team who educates our customers about our inclusive, affordable financial services that empower them to build a better future. This role is about turning corporate strategy into an amazing sales and service culture driving Growth, Accountability and Service excellence.

 

Responsibilities

WHAT ARE WE LOOKING FOR? 

  • Servant Leadership management style with the ability to deliver a best-in-class client experience.
  • Manage multiple store locations to ensure that your stores meet or exceed all sales and production, customer service and quality goals.
  • Recruit, train, and coach a successful sales team to achieve specific sales and services goals for the region.
  • Meet regularly to develop your team and discuss day-to-day operations, upcoming events, promotions, and training.
  • Participate in community events, side by side with your teams, to serve as an ambassador for Oportun’s brand.
  • Be a role model for Oportun’s Core Values: Service, Care, Innovation, Courage, Excellence, and Empowerment
  • Manage employee relations issues and concern with urgency and with care, in partnership with HRBPs
  • Ensure safe working conditions for employees in partnership with retail security 

Qualifications

REQUIREMENTS 

  • Must be bilingual (English/Spanish)
  • Minimum of three years of retail financial services and multi-site store management.
  • Proven track record of sales and service performance
  • Ability to work flexible schedules including nights, weekends and holidays
  • Proficient in MS Office applications which include Outlook, Word, Excel, and PowerPoint.
  • Must possess a valid driver’s license.
  • High school diploma or equivalent.
  • Position may require travel

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