Oportun. Inc

Analyst, Product Marketing Strategy & Insights

Req No.
2021-10992
Department
Marketing G&A
Type
Regular Full-Time
Remote / WFH
Yes
Job Locations
US-CA-San Carlos

Company Overview

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people in the United States. Using A.I.-driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions of dollars in affordable credit to consumers, the majority of whom live in low-and moderate-income communities. Since about half of our new customers come to Oportun without a FICO score, we play a key role in the communities we serve by being able to offer them an affordable and credit-building alternative to payday and auto title lenders. In recognition of our responsibly designed products which help consumers build their credit history, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

 

With headquarters in California and a remote-first corporate culture, our 3,000+ team members work in Oportun locations and remotely throughout the United States, Mexico, and India.  Our global operations include our Mexico contact centers and administrative offices, our India technology development center, and our US corporate, technology, and retail operations.

 

We feel privileged to have been named a “Top Workplace” by the Bay Area News Group for three years running, one of Fast Company’s Most Innovative Companies in the World for 2020 and recognized as a TIME Magazine 2018 Genius Company for our impact in helping to reinvent the future of lending. For the last three consecutive years, we have been titled Top Workplace by the Bay Area News Group.

 

WORKING AT OPORTUN

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups and our Diversity, Equity, Inclusion and Belonging Council.

 

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, caste, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

 

We encourage you to apply for this position even if you do not match all the qualifications listed for this position. At Oportun, we will consider all experience on a candidate’s application, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

 

We will also consider those with criminal histories consistent with the requirements of applicable laws in the locations where the role will be based such as the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance when hiring for roles in those cities.

 

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application process. Applicants in need of special assistance or accommodation during the application or interview process or in accessing our website may contact us by sending an email to talent@oportun.com. Please include your name and preferred method of contact in your email. Please also note that this email address is for requests for assistance only and not for the submission of applications or resumes, which will not be considered through this channel.

Overview

The Product Marketing Strategy & Insights Team is looking for an Analyst who will play a critical role in managing our survey program, conducting analysis by combining survey data with other sources, developing a strategy in collaboration with the manager & team, and presenting to stakeholders. 

 

The ideal candidate for this position will demonstrate a curiosity to explore different ideas, determination to find answers and improve our products, and a personal desire to continuously improve. Your average week will involve the daily running of the survey program, preparing regular presentations about our customer, developing strategy to better serve customers, and helping other teams solve their problems by understanding the customer. 

Responsibilities

  • Drive survey design and analysis for adhoc projects and implement new surveys or changes 
  • Develop monthly evaluations of our regular survey feedback which combine survey data, proprietary data and other data (macro, market data, etc) to provide clear, concise reporting and recommendations to C-Suite executives 
  • Organize and document items relevant to the survey program, including project plans, critical records, program overviews, etc 
  • Monitor customer trends and share the implications throughout the company 
  • Provide analytical support to the Product Marketing Team on an adhoc basis to solve problems and inform strategy 
  • Iterate on understanding NPS and other metrics’ impacts on key business metrics (e.g., if our score goes down by 1 point, how does that affect our customer retention?) 
  • Collaborate with Operations, Marketing, Business Intelligence, Tech, and Legal to ensure the continued success of the survey program 
  • Work with Operations, Customer Experience and Design Teams to identify and solve our toughest problems regarding customers 

Qualifications

  • Bachelor’s Degree, analytical or social science disciplines preferred 
  • Demonstrated ability to perform qualitative and quantitative analysis 
  • Comfortable problem solving to produce detail-oriented answers 
  • Experience with coding to perform analysis (SQL, R, and Python preferred) 
  • Solid Microsoft Excel and Powerpoint skills 
  • Basic understanding of statistical concepts 
  • Ability to communicate data to inform and persuade   
  • Strong organizational and communication skills necessary to multi-task multiple parties’ needs 
  • Empathy to get into our customers’ mindset and the logic to translate it to business terms 

 

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