Oportun. Inc

Sr. Business Analyst

Req No.
Regular Full-Time
Remote / WFH
Job Locations


This role will sit with a team in the middle of the Oportun customers, business teams and engineering teams, that has responsibility of identifying and addressing issues (technology, process, training, etc.) that are preventing our agents or customers from being able to successfully apply for, or service, various financial products.  As well as helping coordinate that effort, this role will also take ownership of the team’s responses to internal and external audits, and identify ways to improve to team processes and procedures, including the audit response process itself.


  • Become a subject matter expert in all aspects of the Oportun business of acquiring and serving financial product customers in order to properly analyze and support those areas: leads, origination, underwriting, risk, disbursement, payments, collections, reporting, etc.
  • Map business process flows to system/data flows and other related documentation needs
  • Identify opportunities for improvement in the end-to-end process by looking at various data sources (business metrics, customer metrics, etc.)
  • Collaborate and coordinate with members of product development teams (Developers, Quality Engineers, Dev Ops, Technical Product Managers), business teams (Compliance, Legal, Risk, Ops Managers, Call Center Agents, Store Agents, etc..) and Customers, to identify the impact, root causes and solutions of major issues or improvements needed
  • Identify opportunities to build new tools to enable internal teams to perform better (faster, more efficiently, etc.)
  • Work with business process owners on controls documentation, review, testing and remediation
  • Perform and document walkthroughs of various business controls
  • Track and facilitate audit finding responses, root cause analysis, and corrective action plans


  • 6+ years working as a business analyst or other relevant experience
  • Experience analyzing customer and business data to identify key performance indicators and/or improvements pertaining to customer experience, operations, risk, finance, compliance or process controls
  • Experience with internal/external audits, internal controls management and SOX
  • Significant experience writing SQL queries
  • Experience with scheduled jobs and job failure monitoring
  • Experience reading logs and/or using an aggregator like Sumologic
  • Advantage/Good to have an understanding of modern architecture design principles and technologies, covering all layers of the development and infrastructure stack in order to work with developers on the design and build of features
  • AdvantageGood to have a working knowledge of debug tools and query languages to support technical products in production (SQL, MongoDB, Inspector) and ability to understand APIs and troubleshoot technical issues
  • Understanding of financial systems and/or terms, preferably loans or similar products
  • Strong written and verbal communication 




Company Overview


Oportun (Nasdaq: OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people in the United States. Using A.I.-driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions of dollars in affordable credit to consumers, the majority of whom live in low-and moderate-income communities. Since about half of our new customers come to Oportun without a FICO score, we play a key role in the communities we serve by being able to offer them an affordable and credit-building alternative to payday and auto title lenders. In recognition of our responsibly designed products which help consumers build their credit history, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.


With headquarters in California and a remote-first corporate culture, our 3,000+ team members work in Oportun locations and remotely throughout the United States, Mexico, and India.  Our global operations include our Mexico contact centers and administrative offices, our India technology development center, and our US corporate, technology, and retail operations.


We feel privileged to have been named a “Top Workplace” by the Bay Area News Group for three years running, one of Fast Company’s Most Innovative Companies in the World for 2020 and recognized as a TIME Magazine 2018 Genius Company for our impact in helping to reinvent the future of lending. For the last three consecutive years, we have been titled Top Workplace by the Bay Area News Group.



Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups and our Diversity, Equity, Inclusion and Belonging Council.



We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, caste, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.


We encourage you to apply for this position even if you do not match all the qualifications listed for this position. At Oportun, we will consider all experience on a candidate’s application, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.


We will also consider those with criminal histories consistent with the requirements of applicable laws in the locations where the role will be based such as the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance when hiring for roles in locations with such laws.


We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application process. Applicants in need of special assistance or accommodation during the application or interview process or in accessing our website may contact us by sending an email to talent@oportun.com. Please include your name and preferred method of contact in your email. Please also note that this email address is for requests for assistance only and not for the submission of applications or resumes, which will not be considered through this channel.


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