• Site Manager, Collections

    Req No.
    2018-7124
    Department
    Collections
    Type
    Regular Full-Time
    Location
    MX-JAL-Jalostotitlan
  • Overview

    Oportun is a financial technology company founded in 2005. Our mission is to provide affordable loans that help people with little or no credit history establish credit and build a better future. Oportun uses advanced data analytics and technology to “score” and lend money to individuals with limited credit history that other lenders consider “unscorable.”

    In recognition of Oportun’s goals of increasing economic opportunity for our clients, promoting community development, and serving low-income or underserved communities, Oportun was certified by the United States Department of Treasury as a Community Development Financial Institution or CDFI. 

    At Oportun, everything we do reflects our corporate values of Service, Care, Innovation, Courage, Excellence, and Empowerment.

    Oportun is a great place to work if you are as enthusiastic about helping others as you are about your own professional development and career. As our CEO Raul Vazquez says, “Earning a paycheck to support yourself and your family is critical. Satisfying career ambitions is rewarding. But there is no greater privilege than having a challenging job where you are growing and learning professionally, while having a strong positive impact on the lives of others… And that is what we do here every day.”

    Responsibilities

    The candidate’s responsibilities will include, but not be limited, to the following:

    • Manage 4-6 supervisors 
    • Responsible for ensuring consistent hiring, training and quality assurance practices across the three sites
    • Ensure that all problems or issues encountered are resolved appropriately and in a timely manner in order to achieve and sustain high levels of customer satisfaction, and that all procedures and guidelines are followed.
    • Coach and mentor staff to improve performance, ensure career growth and succession plannng
    • Establish adequate staffing levels to effectively manage monthly goals
    • Effectively use collections systems to measure collection performance for clients and collectors, properly manage ongoing collections activities, achieve optimum results, and address and immediately resolve issues timely and accurately
    • Identify opportunities to leverage product enhancements to increase production and to strengthen operational controls to ensure flawless execution of our collections treatment.
    • Internal/external quality assurance to ensure compliance with internal policies as well as all relevant state/federal and country specific collection laws.
    • Work with senior management to formulate and interpret policies, set goals, and create ways to increase overall productivity

     

    Qualifications

    • Fluency in Spanish and English
    • Strong collaboration and leadership skills
    • Excellent oral and written communication skills
    • Prior experience as a Collections Manager collecting on US based accounts (MUST)
    • Experience with the Fair Debt Collections Act
    • Familiarity with traditional collection metrics (roll rates, liquidation and charge off rates)
    • Familiarity with traditional collection strategies, tools and technology
    • Must be able to analyze and use risk data to break down operational processes, identify opportunities and make recommendations to improve losses, expenses and controls
    • Candidates must be able to relocate to Jalostotitlan, Jalisco

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