Oportun. Inc

Sr. Atlassian Systems Administrator

Req No.
2020-9245
Department
Information Technology
Type
Regular Full-Time
Job Locations
MX-GUA-Leon

Overview

ABOUT OPORTUN

 

Oportun is a mission-driven, technology-powered provider of inclusive, affordable financial services and a certified Community Development Financial Institution (CDFI).

 

We seek to serve the 100 million people in the US who are shut out of the financial mainstream because they are credit invisible or are mis-scored because they have limited credit history. By lending money to hardworking, low-to-moderate income individuals, we help them move forward in their lives, demonstrate their creditworthiness, and establish the credit history they need to access new opportunities.

 

Since 2006, we have lent over $6.8 billion through over 3.1 million affordable small dollar loans and have helped over 730,000 people start establishing credit. In recognition of inventive approach, we were recognized by Time Magazine as one of 50 Genius Companies inventing the future.

 

The Bay Area News Group recognized Oportun as a Top Workplace in 2019. Come and be a part of our community of employees, partners, and customers who are devoted to expanding financial opportunity for millions. When we work together, we can make life better.

 

ABOUT TECHNOLOGY @ OPORTUN

 

The Technology team @ Oportun is dedicated to delivering and maintaining performant, elegant, and intuitive systems to our business partners and retail customers.  We provide the platform, technology services, and interfaces that have enabled Oportun to serve over 1.3M customers with over $6 billion in life-changing, responsible loans disbursed.

 

We work on a very unique platform, combining service-oriented platform services with sophisticated user experiences, all enabled through a best-in-class (and fun to use!) automated development infrastructure.  We prove that FinTech is more fun, more challenging, and in our case, more rewarding as we build technology that changes our customers’ lives.  At the corporate level, Oportun delivers a very supportive and welcoming service experience, with bilingual staff across channels, and operates more than 325 locations in CA, IL, AZ, FL, NM, TX, UT, NV & NJ with mobile services available in MO, WI, and ID.

 

SUMMARY

 

Delivery Technology & Solutions is focused on expanding its team to support its growing delivery technology & collaboration platform within Oportun. Reporting to and taking technical direction from the Director of Delivery Technology & Solutions, The Atlassian Systems Administrator will be primarily responsible for administering, maintaining, and supporting the Atlassian Technology Stack (Confluence, Jira, & Bitbucket) including the integrations and add-ons (e.g. Portfolio, CI/CD, etc.) that are used extensively by Oportun’s internal business and IT teams. With active collaboration and alignment with the Technology Infrastructure, Engineering, and Operations Teams, the Atlassian Systems Administrator will work to create, test and implement solutions, while also maintaining a high performing, stable and optimized platform. We are looking for a candidate who demonstrates strong technical skills, excellent customer service, superior organizational and prioritization management skills. The candidate needs to be flexible and someone who will flourish in a fast-paced and challenging start-up like environment - a self-starter with excellent motivation, driven mindset, and ingenuity to excel in this position. Furthermore, we look for candidates to complement our talented workforce who embrace the organizations’ culture of mission, vision, and core values.

 

Responsibilities

  • Demonstrable working knowledge of the Atlassian Technology Stack (Confluence, JIRA, & Bitbucket) – On Premise, Data Center environment.
  • Ability to perform ALL general administrative functions such as, but not limited to: user management, applying permissions, creating out of the box components (e.g. projects, spaces, & repositories), configurations, maintenance, and support.
  • Experience with performing Atlassian software installations.
  • Plan, test, perform and support software installations, upgrades, migrations and add-ons on a regularly scheduled timeline.
  • Develop, maintain and conduct end user training as necessary (new upgrades, capabilities, features, etc.) and foster positive user adoption.
  • JIRA
    • Assist users with Jira configuration and customization requests while adhering to established best practices.
    • Design, develop and manage Jira configuration tasks (Schemes - screen /permission/security/notification, issue types, custom fields, field security, projects, workflows, filters, reports, dashboards, user management, integrations, add-ons, etc.).
    • Develop, maintain, and troubleshoot complex Jira JQL (Jira Query Language), custom dashboards, filters, and solve other escalated issues.
    • Develop, test, and implement integrations between other organizational applications (e.g. ServiceNow, Microsoft Teams, etc.) and other internal systems (Jenkins, CI/CD, New Relic, Sumo Logic, etc.).
  • CONFLUENCE
    • Assist users with Confluence configuration and customization requests while adhering to established best practices
    • Design, develop and manage Confluence configuration tasks (spaces, pages, permissions, restrictions, user management, integration, add-ons, security, etc.).
    • Develop, maintain, and troubleshoot user macros, blueprints, and templates.
    • Content management skills using standard methodologies, page architecture, structures, etc.
  • BITBUCKET
    • Assist users with Bitbucket configuration and customization requests while adhering to established best practices
    • Manage Bitbucket administration (repositories, permissions, user management integration, add-ons, security, etc.).
  • PLATFORM SUPPORT
    • Develop, perform, monitor, report, and action on operational and performance statistics – using system metrics, audit logs, New Relic alerts, etc.
    • Strong optimization skills to improve performance, scalability, and usability.
    • Participate in 24x7 on-call operations (rotating basis) and respond to issues, provide direction, and complete resolution efforts.
  • OTHER
    • Provide timely (in-person/remote) support responses to customers, colleagues, peers and leadership on a regular basis for specific and general questions/issues.
    • Work with the IT Support team and other groups to resolve technical issues.
    • Create, manage, document, and update tickets within the various ticketing systems (Jira, ServiceNow, etc.).
    • Perform analysis with key stakeholders, customers and team members to ensure requirements are captured, met, and the appropriate solutions are implemented.
    • Ability and drive collaboration with team members to research, design, develop, and implement capabilities, features and enhancements.
    • Ability to influence, guide, and reinforce the adoption of standards and processes.
    • Follow organizational and Agile standards/methodologies (Scrum/Kanban - sprint planning, retrospective, backlog, daily scrum, etc.).
    • Adhere to Change Management, Security, Compliance, Legal and Other policies, procedures and protocols.
    • Understand the importance of ensuring PII and other data is treated seriously and secured at the highest levels.

 

Qualifications

REQUIRED

  • BS in Computer Science or equivalent.
  • Minimum 4+ years of experience working within the Atlassian Technology Stack (Confluence, JIRA, & Bitbucket) performing end user support/training, architectural design and development based on requirements (skills/experience required to support the responsibilities detailed above).
  • Hands-on experience with
  • Supporting Atlassian on an AWS environment.
  • Atlassian REST APIs for connectivity with Integration/Automation frameworks.
  • Add-Ons like Script Runner, Jira Workflow, Zephyr.
  • Scripting languages like Groovy, Shell, PowerShell, Perl, PHP, Python, Javascript.
  • Working knowledge/experience of Portfolio management software like Portfolio, Align (AgileCraft), or similar.
  • Working knowledge/experience of integrating Atlassian tools with CI/CD pipelines using technologies like AWS, Jenkins CI/CD and Jenkins Pipeline (Groovy) Development, Ansible, Chef, etc.
  • Working knowledge/experience with Microsoft Office 365, ServiceNow, Microsoft Teams, OKTA, etc.
  • Excellent verbal and written communication skills.
  • Ability to effectively communicate with customers and resolve technical and training issues.
  • Experience adapting to changing requirements and managing multiple tasks to meet strict timelines.
  • Ability to:
  • deliver outstanding customer service and professionalism in all interactions.
  • be patient, remain calm, focused and customer oriented during busy times.
  • learn quickly and adapt appropriately within an evolving environment.
  • review and identify accurate data entry, correcting and monitoring data entry issues.
  • work independently, collaborate well with other team members, and an overall team player.
  • take direction from senior leadership and provide advice/opinion when necessary.
  • consistently demonstrate good judgment and decision-making skills. 

NICE TO HAVE

  • Atlassian Confluence, Jira and/or Bitbucket certifications.
  • Experience with Microsoft Sharepoint, Jenkins, New Relic, Sumo Logic, etc.

 

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