Oportun. Inc

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- Rapidly identify, categorize and prioritize detected events using all available detection and triage tools. - Monitor SOC tickets (and email) and queue for prospective event reporting from various sources and individual users. - Independently follow procedures to contain analyze and eradicate malicious activity. - Execute event escalation process as necessary. - Ensure detected event are addressed in a rapid manner using available reporting and metrics. - Document analysis results, ensuring relevant details are Included. - Interact with other Information Security and IT Infrastructure groups as necessary. - Track threat trends, statistics, and key figures.  
Req No.
2021-10604
Department
Security
Remote / WFH
Yes
Location
IN-TN-Chennai
Type
Regular Full-Time
- Monitor and analyze traffic and events/alerts and advise on remediation actions. - Review and assess impact and remediation actions for incidents escalated by Tier 1. - Investigate intrusion attempts and perform in-depth analysis of exploits by correlating various sources and determining which system or data set is affected. - Follow standard operating procedures for detecting, classifying, and reporting incidents. - Demonstrate network expertise to support timely and effective decision making of when to declare an incident. - Conduct proactive threat research. - Analyze a variety of network and host-based security appliance logs (EDR, Firewalls, NIDS, HIDS, Sys Logs, etc.) to determine the correct remediation actions and escalation paths for each incident. - Independently follow procedures to identify, contain, analyze, document and eradicate malicious activity. - Document all activities during an incident and provide leadership with status updates during the life cycle of the incident. - Escalate information regarding intrusion events, security incidents, and other threat indicators and warning information to the client. - Track trends and configure systems as required to reduce false positives from true events. - Assist with the development of processes and procedures to improve incident response times, analysis of incident, and overall SOC functions. - Provide written analysis for reports on an as-needed basis. - Modify use cases and manage tuning.
Req No.
2021-10603
Department
Security
Remote / WFH
Yes
Location
IN-TN-Chennai
Type
Regular Full-Time
- Responsible for owning and driving Oportun's AI strategy - Build and deliver a comprehensive AI/ML roadmap for Oportun’s customer base from brand awareness, marketing and origination to customer care that will engage customers and maintain long customer relationships across Oportun’s products - Partner with business leaders and product managers in problem framing and conceptualization of ideas, develop consensus, and execute on a prioritized AI/ML roadmap for various use cases - Lead, build and mentor data science team that solve business problems leveraging AI/ML - Oversee all phases of AI/ML development, from design, data gathering, training, validation and implementation - Expand the use of dynamically updated AI/ML models - Actively identify and manage model risks in line with model risk management policies - Manage a suite of data science tools/platforms (i.e., Jupyter Notebook), pipelines and reusable code that maximizes productivity and knowledge sharing across the data science team - Partner with data engineers to build a continuous data capture service leveraging AWS Kinesis and expand feature store to include new families of data and real-time streaming data - Collaborate with data and machine learning engineers to design and develop scalable machine learning systems (i.e., building a model execution service leveraging MLflow and SageMaker) to improve speed to market and operate with scale in production.  - Partner with a cross-functional team of data engineers, machine learning engineers and product managers to launch AI/ML solutions into production - Create automated AI and model performance monitoring that aligns with model risk management policy
Req No.
2021-10593
Department
Data Science & Fraud
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Security Training and Awareness (75%) - Assist with the development and maintenance a security awareness program geared towards technical audiences and stakeholders - Research and identify top human risks to the organization and the behaviors that must change to mitigate those risks - Partner with key members of the Technology organization to drive learning at all levels - Review training content and delivery methods - Support the operationalization of learning, which may include managing logistics and vendor relationships - Write, update and maintain technical documentation and processes - Drive forward best practices within the organization around secure coding, sensitive data, industry regulations, standards, compliance requirements - Security Program Engagement (25%) - Assist with the development and maintenance of measures to effectively track and report on the efficacy of trainings and awareness efforts - Draft communications to relevant audiences and assist with the creation of role-based procedures/training to specific segments of the employee population - Assist with a security champion/ambassador program -  Assist with the maintenance of KPIs and metrics frameworks around security awareness
Req No.
2021-10554
Department
Security
Remote / WFH
Yes
Location
IN-TN-Chennai
Type
Regular Full-Time
- Develop risk, profitability, and marketing models used to provide affordable credit to serve those who are mis-scored by traditional credit bureaus, nearly half of Oportun’s customers do not have a valid FICO score  - Discover insights from a myriad of data sources to understand and influence consumer financial behavior - Build data pipelines to prepare data for rapid learning in a scalable manner - Design and build machine learning and data infrastructure by partnering with data and production engineering teams - Develop new complex features to be used to build next generation of machine learning models by combining techniques and business acumen - Partner with production engineering team to deploy models, strategies, verification methods - Communicate and partner with third party data vendors
Req No.
2021-10513
Department
Data Science & Fraud
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
WHAT ARE WE LOOKING FOR IN AN IDEAL CANDIDATE? - Proven ability to work independently with minimal supervision - Strategic thinker that wants to solve problems not band aid them - Ability to learn new technologies quickly and with minimal guidance - Ability to assist with technical support troubleshooting and resolution of Windows/Mac and desktop support applications either over the phone or onsite. - Uses remote control tools to help troubleshoot and resolve issues - Experience configuring and deploying new systems using MDM and Provisioning Tools - Understand basic networking - Analyze current equipment and give recommendations on replacing hardware as necessary - Constantly monitor individual queue and prioritize accordingly to meet SLA - Work with vendors to resolve issues in a timely manner - Operate as the escalation point for the junior members of the EUS team on difficult to solve incidents - Assist Platform team with app/update testing
Req No.
2021-10466
Department
Information Technology
Remote / WFH
Yes
Location
US-
Type
Regular Full-Time
- Deliver monthly, quarterly, and annual loss mitigation plan.  Work with VP Collections to develop, implement and analyze collection results and outreach strategies.  This includes deploying new tools, omni-channel and machine learning/AI strategies and overall process re-engineering. - Develop and motivate internal staff by setting appropriate goals and establishing the right reward and recognition structure to retain top performers and manage performance outliers.  - Develop champion/challenger approach to testing new ideas and strategies to promote a constant improvement mindset. - Develop root cause analysis structure to correct issues/reasons for customer calls, ultimately reducing the number of customer calls by developing solution-based servicing, presenting more complete, accurate information and self-service options for borrowers. - Development of direct and indirect team, interviews and hiring staff while effectively managing turnover. - Manage operational budgets and costs.  Apply a constant improvement mindset that improves Collection’s ability to deliver better losses while driving better efficiency and customer experience. - Ensure controls are in place and monitored to deliver adequate internal and external audit results as well as identify action plans for self-identified gaps in processes and procedures. Manage MX training and development teams as well as policies to remain compliant and help foster the Oportun mission. - Partner with QA and operational control teams to deliver positive and compliant results while maintaining operational autonomy.
Req No.
2021-10463
Department
Collections
Remote / WFH
Yes
Location
MX-GUA-Leon
Type
Regular Full-Time
  Key activities: - Analyze current business performance and build models to extrapolate current and historical trends into forward-looking forecasts - Apply expertise in quantitative analysis, data mining, and the presentation of data to improve revenue forecasts and advise business partners on areas for growth or optimization - Track and monitor key forecast drivers and benchmark performance internally and externally while understanding sources of variance - Influence the direction of the business by effectively communicating results to the rest of the team and company leaders - Support new initiatives by helping evaluate ROI and project long term financial impact  
Req No.
2021-10394
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Responsible for conducting risk analyses and security evaluations of Oportun systems and processes - Provides expertise for resolution and risk mitigation for identified risks - Integrate risk assessment processes and output into Oportun’s Security Exception program - Support the intake, triage, and processing of reported risks and identified gaps - Develops, tracks, and reports on Key Risk Indicators (KRIs) for information security risks - Monitors, tracks, and reports mitigation and resolution of information security risks - Effectively communicate key risks, findings, and recommendations for improvement with key stakeholders.
Req No.
2021-10366
Department
Security
Remote / WFH
Yes
Location
IN-TN-Chennai
Type
Regular Full-Time
- Perform risk/security assessments of suppliers and 3rd party relationships to identify, validate and remediate risks using a variety of techniques including interviews, documentation review, continuous monitoring and walkthroughs of key controls - Be able to execute design, implementation, maintenance, and enforcement of third-party security risk management policies, procedures, and controls - Evangelize third party security risks and raise awareness across the 1st line of defense - Collaborate with internal stakeholders and vendor contacts to assess security controls in third party environments, while maintaining strong relationships based on trust and transparency - Communicate third party risks in a clear, relatable manner to key internal stakeholders - Continuously monitor critical third parties using a variety of tools to identify issues and work with third parties and internal stakeholders to manage remediations through resolution in a timely manner - Review contracts to ensure that the security obligations, both for the third parties and for Oportun, are aligned with our Information Security program - Measure key program level metrics including KPIs and KRIs and report on them to provide visibility into the program’s efficiency and efficacy
Req No.
2021-10365
Department
Security
Remote / WFH
Yes
Location
IN-TN-Chennai
Type
Regular Full-Time
- Responsible for creating and influencing innovative solutions that meet not only functional, but also performance, scalability and reliability requirements. - Collaborates with other team members to design, develop, and test major software and systems components using agile development process. - Leads the implementation, documentation, testing, bug-fixes, and release of complex product features. - Creates and reviews unit test to cover use cases and maintain a high level of code coverage. - Leads root cause analysis of production incidents and implementation of fixes. - Contributes to applications architecture to develop reusable code. - Work with multiple teams of engineers to design, develop, and test major software and systems components using an agile, vertical-slice based methodology. - Work with QA to ensure product meets high quality standards.  
Req No.
2021-10330
Department
Engineering
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Develop and maintain validation frameworks to ensure that credit policy is executed flawlessly by simulating approval/decline and loan amount assignment in testing environment to compare to production credit policy - Work with Engineering and Compliance teams to de-bug any errors in credit policy execution and conduct remediation as required - Develop comprehensive monitoring frameworks to closely monitor the credit performance of Oportun’s portfolio, across multiple loan products and channels, escalate and provide recommendations to leadership to mitigate areas of concern when necessary - Create and automate decision monitoring to support the increasing testing capability and need within the cycle of credit strategy development - Support ad-hoc analysis to uncover the insights that enables continuous growth and sustainable profitability - Research and implement new data sources for credit scoring, fraud prevention and verifying income
Req No.
2021-10199
Department
Production Analytics
Remote / WFH
Yes
Location
IN-TN-Chennai
Type
Regular Full-Time
- Develop and maintain validation frameworks to ensure that credit policy is executed flawlessly by simulating approval/decline and loan amount assignment in testing environment to compare to production credit policy - Work with Engineering and Compliance teams to de-bug any errors in credit policy execution and conduct remediation as required - Develop comprehensive monitoring frameworks to closely monitor the credit performance of Oportun’s portfolio, across multiple loan products and channels, escalate and provide recommendations to leadership to mitigate areas of concern when necessary - Create and automate decision monitoring to support the increasing testing capability and need within the cycle of credit strategy development - Support ad-hoc analysis to uncover the insights that enables continuous growth and sustainable profitability - Research and implement new data sources for credit scoring, fraud prevention and verifying income
Req No.
2021-10198
Department
Production Analytics
Remote / WFH
Yes
Location
IN-TN-Chennai
Type
Regular Full-Time
- Develop and maintain validation frameworks to ensure that credit policy is executed flawlessly by simulating approval/decline and loan amount assignment in testing environment to compare to production credit policy - Work with Engineering and Compliance teams to de-bug any errors in credit policy execution and conduct remediation as required - Develop comprehensive monitoring frameworks to closely monitor the credit performance of Oportun’s portfolio, across multiple loan products and channels, escalate and provide recommendations to leadership to mitigate areas of concern when necessary - Create and automate decision monitoring to support the increasing testing capability and need within the cycle of credit strategy development - Support ad-hoc analysis to uncover the insights that enables continuous growth and sustainable profitability - Research and implement new data sources for credit scoring, fraud prevention and verifying income
Req No.
2021-10197
Department
Production Analytics
Remote / WFH
Yes
Location
IN-TN-Chennai
Type
Regular Full-Time
- Develop and manage the customer life time valuation (CLTV) framework for Oportun’s Personal Loan and SPL product. Develop forecasting frameworks to estimate the various revenue and cost metrics such as interest revenue, losses, prepay behavior, propensity to return for another loan after paying off existing loan, etc. - Work with various business teams to integrate valuation frameworks into the decisioning processes to enable differential product offering to customers - Develop a rigorous regrounding and monitoring process to ensure the accuracy of the valuation forecast and make improvement as needed - Provide adhoc analytical support to the leadership in various regulatory and audit exams related to valuation frameworks
Req No.
2021-10195
Department
Production Analytics
Remote / WFH
Yes
Location
IN-TN-Chennai
Type
Regular Full-Time
Req No.
2021-10194
Department
Production Analytics
Remote / WFH
Yes
Location
IN-TN-Chennai
Type
Regular Full-Time
- You are someone that through your career has been shaped into equal parts technologist and leader. - You are someone that is humble, highly approachable and cares deeply about the members of your team. - You also someone that has high standards, not afraid to make tough decisions when needed and know how to balance ‘what you say’ vs. ‘how you say it’.
Req No.
2021-10193
Department
Production Analytics
Remote / WFH
Yes
Location
IN-TN-Chennai
Additional Locations
IN
Type
Regular Full-Time
- Work with a diverse set of business data domains to design and build data solutions for analytics and business data users - Build and maintain complex data integrations for internal and external data - Maintain the data domain metadata and data catalog - Develop a strong contextual knowledge of the data in use to provide accurate and effective data solutions - Create and review technical and user-focused documentation for data solutions (data models, data dictionaries, business glossaries, process and data flows, architecture diagrams, user guides, etc.) - Design and execute strategies for real-time data analysis and decisioning - Actively promote and enhance best practices, standards, and audits to certify and preserve high-quality data that is fit for purpose - Become a subject matter expert on new Data Warehouse technologies, as well as provide recommendations on making improvements - Own, troubleshoot and resolve incidents, including escalating and managing problems with vendors - Engage with cross-functional teams to deeply understand requirements, insights, and needs - Be open and willing to learn new skills!  
Req No.
2021-10192
Department
Production Analytics
Remote / WFH
Yes
Location
IN-TN-Chennai
Type
Regular Full-Time
- Partner with our data and insights teams and manage relationships with senior and cross-functional business leaders to represent the Data Management and Business Insights team and to drive alignment around reporting and metrics measurement. - Deeply understand how our databases are structured and heavily engage with engineering teams to understand changes that may impact data flow & accuracy. - Own end-to-end data and reporting workflow, including defining success, building necessary data pipelines, collaborating on generating insights and hypotheses, measuring performance, socializing them across the organization, and creating actionable dashboards and reports. - Define content and capabilities in our BI platform. - Drive project success with a high degree of quality and rigor though disciplined agile methodologies and strong planning/communication. - Lead and mentor analysts, providing guidance on technical and communication skills  
Req No.
2021-10189
Department
Production Analytics
Remote / WFH
Yes
Location
IN-TN-Chennai
Type
Regular Full-Time
- Develop data products and models used in managing credit/fraud risk and customer lifetime valuation and provide frictionless customer experience for various products and services Oportun provides. - Build end-to-end reusable pipelines from data acquisition to model output delivery through partnership with data and production engineering teams. - Support the development of automated monitoring tools which can enables us to make almost real-time assessment of the performance of models and rules, and extract insights - Lead initiatives to drive business value from start to finish including project planning, communication and stakeholder management. - Lead discussions with Compliance, Bank Partners and Model Risk Management teams to facilitate the Model Governance Activities such as Model Validations and Monitoring.  - Lead, coach and partner with the DS and non-DS team to deliver results  - Communicate and partner with third party data vendors.
Req No.
2021-10183
Department
Risk Management
Remote / WFH
Yes
Location
IN-TN-Chennai
Type
Regular Full-Time