Oportun. Inc

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- Work with other engineers to develop and test tools and applications used by team on daily basis - Play a significant role in the ongoing evolution and refinement of current products and platforms - Triage, troubleshoot, escalate and provide resolution to production issues. - Reproduce, document and escalate product defects to the Engineering Team. - Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers. - Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation. - Identify and escalate priority issues that need immediate attention. - Collaborate with cross functional teams which requires strong presentation skills and attention to details
Req No.
2021-11063
Department
Engineering
Remote / WFH
Yes
Location
IN-TN-Chennai
Type
Regular Full-Time
- Work with other engineers to develop and test tools and applications used by team on daily basis - Play a significant role in the ongoing evolution and refinement of current products and platforms - Triage, troubleshoot, escalate and provide resolution to production issues. - Reproduce, document and escalate product defects to the Engineering Team. - Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers. - Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation. - Identify and escalate priority issues that need immediate attention. - Collaborate with cross functional teams which requires strong presentation skills and attention to details
Req No.
2021-11062
Department
Engineering
Remote / WFH
Yes
Location
IN-TN-Chennai
Type
Regular Full-Time
- Develop a PV based decision framework for optimizing line assignment and approval rate - Lead the development of business and risk strategy to leverage data and technology to enable Oportun’s multi-product program to manage credit risk and drive volume growth - Share business, and risk strategy vision with key stakeholders to obtain buy-in and to drive result focused execution - Collaborate with product team to build great customer experience and frictionless conversion while ensuring compliance with regulatory requirements. - Identify new data sources and technology that can be used in improving risk management by working with technology and data vendors. - Discover insights from a myriad of data sources that can help risk management and conversion. - Collaborate with Engineering and product analytics team to improve underwriting capabilities, automate verification processes and improve customer experience - Work with the BI team to build reporting and analysis used to monitor key metrics - Aid in the development of risk and targeting models using account performance data, bureau data, demographic data and alternative data
Req No.
2021-11044
Department
Risk
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Develop a PV based decision framework for optimizing line assignment and approval rate - Develop competitive risk-based pricing strategies while managing the profitability of the program. - Lead the development of business and risk strategy to leverage data and technology to enable digital lending to manage credit risk and drive volume growth - Share business, and risk strategy vision with key stakeholders to obtain buy-in and to drive result focused execution - Collaborate with product team to build great customer experience and frictionless conversion while ensuring compliance with regulatory requirements. - Identify new data sources and technology that can be used in improving risk management by working with technology and data vendors. - Discover insights from a myriad of data sources that can help risk management and conversion. - Collaborate with Engineering and product analytics team to improve underwriting capabilities, automate verification processes and improve customer experience - Work with the BI team to build reporting and analysis used to monitor key metrics - Aid in the development of risk and targeting models using account performance data, bureau data, demographic data, and alternative data
Req No.
2021-11043
Department
Risk
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Responsible for executing against and influencing innovative test frameworks that meet not only functional, but also performance, scalability and reliability requirements that delight our internal developers. - Highly motivated self-starter who loves ownership and responsibility while working in a collaborative and interdependent team environment. - Test services with a focus on for security, encryption, messaging, database access, logging and more - Develop and manage processes for testing security vulnerabilities. - Collaborate and work with other teams to upgrade and improve existing tests
Req No.
2021-11042
Department
Engineering
Remote / WFH
Yes
Location
IN-
Type
Regular Full-Time
- Responsible for executing against and influencing innovative test frameworks that meet not only functional, but also performance, scalability and reliability requirements that delight our internal developers. - Highly motivated self-starter who loves ownership and responsibility while working in a collaborative and interdependent team environment. - Test services with a focus on for security, encryption, messaging, database access, logging and more - Develop and manage processes for testing security vulnerabilities. - Collaborate and work with other teams to upgrade and improve existing tests
Req No.
2021-11041
Department
Engineering
Remote / WFH
Yes
Location
IN-
Type
Regular Full-Time
- Develop risk, profitability, and marketing models used to provide affordable credit to serve those who are mis-scored by traditional credit bureaus, nearly half of Oportun’s new customers do not have a valid FICO score - Partner with credit policy team to develop prospect level customer lifetime value model to be leverage in automating credit policy  - Discover insights from a myriad of data sources to understand and influence consumer financial behavior - Build data pipelines to prepare data for rapid learning in a scalable manner - Build automated process to optimize credit policy in marketing - Design and build machine learning and data infrastructure by partnering with data and production engineering teams - Develop new complex features to be used to build next generation of machine learning models by combining techniques and business acumen - Partner with production engineering team to deploy models, strategies, verification methods - Communicate and partner with third party data vendors
Req No.
2021-11034
Department
Data & Analytics
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Develop risk, profitability, and marketing models used to provide affordable credit to serve those who are mis-scored by traditional credit bureaus, nearly half of Oportun’s new customers do not have a valid FICO score  - Discover insights from a myriad of data sources to understand and influence consumer financial behavior - Build data pipelines to prepare data for rapid learning in a scalable manner - Continuously improve model pipelines to leverage new algorithms and address new business requirements - Design and build machine learning and data infrastructure to support machine learning by partnering with data and production engineering teams - Develop new complex features to be leveraged in the next generation of machine learning models by leveraging new data sources and business acumen - Partner with production engineering to deploy models and strategies used in optimizing marketing spend across products and channels - Communicate and partner with third party data vendors
Req No.
2021-11033
Department
Data & Analytics
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Manage annual and ongoing marketing strategy and planning activities including annual and monthly business unit reviews in partnership with Finance team  - Partner with Oportun Data & Business Intelligence team to design and implement management reports and dashboards - Make budget allocation recommendation for annual and ongoing allocation of marketing investment - Own implementation of marketing governance policy and control framework (e.g., first line controls, compliance approvals, procedure documents, corrective action plan, etc.)to ensure marketing team is meeting all regulatory requirements   - Manage all regulatory exam requests, Compliance Reviews, Audits related to consumer facing collateral and marketing - Design, implement and maintain required training and onboarding processes - Provide vision, strategy and leadership for strengthening  strategy, planning and operational processes - Identify and manage operational risks, execution, and monitoring of controls  - Interpret and implementOperational Risk Management Policy and work with marketing teams to ensure consistent implementation across function  - Conduct and deliver operational risk self-assessment results and design strong business metrics that provide line of sight to business control performance - Engage in periodic RiskControl Self-Assessment Reviews (RCSA) and approve ratings  - Compile Evidence and Materials for Quarterly Risk Assessments - Lead issue mitigation for significant operational breaks, identification of root cause, make recommendations for future prevention; provide governance to ensure remediation and improvements - Partner with other functions, including Risk, Compliance, Security, Audit and Legal to identify and mitigate cross business risks - Establish and reinforce lines of responsibility to maintain audit readiness, and manage internal reviews
Req No.
2021-11032
Department
Marketing G&A
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Design and launch a bilingual social media strategy that aligns with business goals - Establish a content calendar and key themes that sync with other marketing and PR efforts - Develop relevant, engaging, on-brand content—tailored to each product and platform—and publish on a regular cadence - Foster community as appropriate, using our brand voice in an authentic way, and partnering with our compliance and customer service teams - Collaborate with SEO team on keywords, content, and performance measurement - Set up and manage social media sentiment dashboard to share with executive leadership; update daily - Measure and analyze performance, establishing a baseline for ROI - Become an advocate for Oportun in social media spaces, engaging in dialgues and answering questions, as appropriate - Monitor trends in social media tools, fintech content, consumer behavior
Req No.
2021-11027
Department
Marketing & Branding
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Develop and drive an integrated, bilingual content strategy across channels, including web, social media, advertising, and email to attract, engage, and retain customers. - Establish a content calendar and publication cadence for each channel; partering closely with our product, social media, and public relations teams - Oversee corporate and product messaging, ensuring that they support our brand and resonate with customers - Support the development of customer lifecycle marketing and SEO content generation - Sheperd content publication through editors, business owners, translators, and compliance in English and Spanish, managing relationships with freelancers and related budgets - Serve as editor for customer-facing materials, bringing a distinctive Oportun brand voice to life - Steward Oportun’s verbal brand with voice and messaging guidelines; provide training - Partner with analytics team to test and measure effectiveness of content and make adjustments - Ensure all customer touchpoints are on brand and in voice
Req No.
2021-11026
Department
Marketing & Branding
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Work closely with digital / analytics teams on display marketing campaigns - Monitor and report on multiple performance metrics daily - Pull data via SQL / Python queries and identify trends analyze daily/weekly/monthly trends - Structure tests and provide in-flight optimization recommendations - Develop automated reporting dashboards for an executive level audience - Present campaign results to executive leadership regularly - Support expansion of new financial service products across digital channels - Handle multiple high priority tasks simultaneously
Req No.
2021-11024
Department
Marketing G&A
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Work closely with digital / analytics teams on display marketing campaigns - Monitor and report on multiple performance metrics daily - Pull data via SQL / Python queries and identify trends analyze daily/weekly/monthly trends - Structure tests and provide in-flight optimization recommendations - Develop automated reporting dashboards for an executive level audience - Present campaign results to executive leadership regularly - Support expansion of new financial service products across digital channels - Handle multiple high priority tasks simultaneously
Req No.
2021-11023
Department
Marketing G&A
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Drive survey design and analysis for adhoc projects and implement new surveys or changes  - Develop monthly evaluations of our regular survey feedback which combine survey data, proprietary data and other data (macro, market data, etc) to provide clear, concise reporting and recommendations to C-Suite executives  - Organize and document items relevant to the survey program, including project plans, critical records, program overviews, etc  - Monitor customer trends and share the implications throughout the company  - Provide analytical support to the Product Marketing Team on an adhoc basis to solve problems and inform strategy  - Iterate on understanding NPS and other metrics’ impacts on key business metrics (e.g., if our score goes down by 1 point, how does that affect our customer retention?)  - Collaborate with Operations, Marketing, Business Intelligence, Tech, and Legal to ensure the continued success of the survey program  - Work with Operations, Customer Experience and Design Teams to identify and solve our toughest problems regarding customers 
Req No.
2021-10992
Department
Marketing G&A
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Assist in the annual SOX 404 financial statement mapping, risk assessment and scoping process identifying significant locations, business units, transaction cycles and critical processes and accounts ensuring an adequate scope and testing of the Company financial statements based on criteria defined each calendar period. - Assist in the coordination of management SOX 404 process controls documentation and review controls to ensure adequate design and identification of key controls for assigned critical processes/accounts. - Assist in the coordination and the completion of the annual SOX 404 Compliance Plan in compliance with required timelines. - Coordinate with business owners to ensure controls are being properly designed and thought through when business or organization changes occur. - Act as a go-to person for internal controls within the organization and provide a reliable and insightful resource for implementing controls within a business process in an efficient and effective manner. - Perform SOX IT testing of design and operating effectiveness - Liaison with the external auditors as required. - Assist in ad hoc projects as required.
Req No.
2021-10972
Department
Finance
Remote / WFH
Yes
Location
US-TX-Frisco
Additional Locations
US-CA-San Carlos
Type
Regular Full-Time
- Increase customer engagement and operational efficiency by optimizing channel contact strategy across numerous communication channels - Work with Data Science team to build predictive behavior scoring and test strategies via champion/challenger tests - Gain deep understanding of the collections portfolio and conduct insights driven analytics to identify areas of improvement - Optimize loan-level NPV and mitigate losses while enhancing customer engagement by developing effective segmentation and customer engagement strategies - Develop and maintain operations and management reporting for all Collections KPI’s - Support capacity planning and staffing forecast for a rapidly growing Collections team spread across multiple call centers - Support operations and proactively solve problems - Partner with engineering team to build new system enhancements
Req No.
2021-10968
Department
Data & Analytics
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Determine the best tech solutions to solve the existing business problems. - Define features, phases, and solution requirements. - Provide specifications according to which the solution is defined, managed, and delivered. - Continual research of current and emerging technologies and proposing changes where needed. - Providing updates to stakeholders on product development processes, estimate, and plan. - Be the technical thought leader of the team, provide necessary guidance and mentorship to team members whenever required - Evolve as subject matter expert and Go-To person for the domain. - Collaborate with multiple product and engineering teams, external partners, release engineering and other stakeholders across multiple global locations and represent the technical team in x-functional forums. - Champion best software engineering practices such as continuous integration, delivery, and deployment. - Guide and mentor other teammates and junior member.
Req No.
2021-10965
Department
Engineering
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Determine the best tech solutions to solve the existing business problems. - Define features, phases, and solution requirements. - Provide specifications according to which the solution is defined, managed, and delivered. - Continual research of current and emerging technologies and proposing changes where needed. - Providing updates to stakeholders on product development processes, estimate, and plan. - Be the technical thought leader of the team, provide necessary guidance and mentorship to team members whenever required - Evolve as subject matter expert and Go-To person for the domain. - Collaborate with multiple product and engineering teams, external partners, release engineering and other stakeholders across multiple global locations and represent the technical team in x-functional forums. - Champion best software engineering practices such as continuous integration, delivery, and deployment. - Guide and mentor other teammates and junior member.
Req No.
2021-10963
Department
Engineering
Remote / WFH
Yes
Location
IN-TN-Chennai
Type
Regular Full-Time
WHAT ARE WE LOOKING FOR?  - Servant Leadership management style with the ability to deliver a best-in-class client experience. - Manage multiple store locations to ensure that your stores meet or exceed all sales and production, customer service and quality goals. - Recruit, train, and coach a successful sales team to achieve specific sales and services goals for the region. - Meet regularly to develop your team and discuss day-to-day operations, upcoming events, promotions, and training. - Participate in community events, side by side with your teams, to serve as an ambassador for Oportun’s brand. - Be a role model for Oportun’s Core Values: Service, Care, Innovation, Courage, Excellence, and Empowerment - Manage employee relations issues and concern with urgency and with care, in partnership with HRBPs - Ensure safe working conditions for employees in partnership with retail security 
Req No.
2021-10944
Department
Retail Operations
Remote / WFH
Yes
Location
US-NJ-Union City
Type
Regular Full-Time
- Design, develop and maintain Java/Python based Data Platforms including Data Lake, Operational Datamart and Analytics Data Warehouses - Design and build scalable Java/Python based ELT/ETL workflows to transform and integrate data into Data Platform/Data Lake - Develop data strategy and roadmap for data technologies - Play multiple roles that span data architecture, design, data warehousing, and ELT/ETL processes - Work closely with product management, business, engineers, cross-functional analysts, and data scientist - Demonstrates master hands-on capability to drive components to delivery from inception to final product. - Recommends and contributes to software engineering best practices, including those that have enterprise-wide impact. - Takes accountability for the quality, total cost of ownership, maintainability and security of any component or application produced. - Performs as an expert in all parts of the software development lifecycle (e.g., coding, testing, development) and coaches other around such practices. - Converses in many technologies and learns new technologies quickly. - Ability to provide a clear and concise explanation of business strategy, technical concepts, designs or implementation to a non-technical audience. - Stays abreast of industry trends and technologies and knows when/how/if to apply them appropriately.
Req No.
2021-10932
Department
Engineering
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time