Oportun. Inc

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- Responsible for creating and influencing innovative solutions that meet not only functional, but also performance, scalability and reliability requirements. - Collaborates with other team members to design, develop, and test major software and systems components using agile development process. - Leads the implementation, documentation, testing, bug-fixes, and release of complex product features. - Creates and reviews unit test to cover use cases and maintain a high level of code coverage. - Leads root cause analysis of production incidents and implementation of fixes. - Contributes to applications architecture to develop reusable code. - Work with multiple teams of engineers to design, develop, and test major software and systems components using an agile, vertical-slice based methodology. - Work with QA to ensure product meets high quality standards.  
Req No.
2021-10522
Department
Engineering
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Full-cycle recruiting to build robust pipeline of talent to deliver the highest quality talent to support our hiring managers   - Assist in developing a robust diversity recruitment strategies and executing on those strategies to meet the demand and company targets. - Leverage your broad range of networks and resources such as Associations, Alumni, referrals, LinkedIn, Dice.com, Indeed, others to bring in top diverse talent. - Track and report on all diversity channels and deliverables. -  Research, plan, and develop new diversity recruiting resources, including recruiting events. - Deliver a best-in-class candidate and client experience - Maintain ATS (ICIMs) and report weekly status reports      - Administrative tasks in adherence to required process, policies, and compliance steps. - Other duties as assigned.
Req No.
2021-10517
Department
Human Resources
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Develop risk, profitability, and marketing models used to provide affordable credit to serve those who are mis-scored by traditional credit bureaus, nearly half of Oportun’s customers do not have a valid FICO score  - Discover insights from a myriad of data sources to understand and influence consumer financial behavior - Build data pipelines to prepare data for rapid learning in a scalable manner - Design and build machine learning and data infrastructure by partnering with data and production engineering teams - Develop new complex features to be used to build next generation of machine learning models by combining techniques and business acumen - Partner with production engineering team to deploy models, strategies, verification methods - Communicate and partner with third party data vendors
Req No.
2021-10513
Department
Risk
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Develop data products and models used in managing credit/fraud risk and customer lifetime valuation and provide frictionless customer experience for various products and services Oportun provides. - Build end-to-end reusable pipelines from data acquisition to model output delivery through partnership with data and production engineering teams. - Support the development of automated monitoring tools which can enables us to make almost real-time assessment of the performance of models and rules, and extract insights - Lead initiatives to drive business value from start to finish including project planning, communication and stakeholder management. - Lead discussions with Compliance, Bank Partners and Model Risk Management teams to facilitate the Model Governance Activities such as Model Validations and Monitoring.  - Lead, coach and partner with the DS and non-DS team to deliver results  - Communicate and partner with third party data vendors.
Req No.
2021-10512
Department
Risk
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Develop data products and models used in managing credit/fraud risk and customer lifetime valuation and provide frictionless customer experience for various products and services Oportun provides. - Build end-to-end reusable pipelines from data acquisition to model output delivery through partnership with data and production engineering teams. - Support the development of automated monitoring tools which can enables us to make almost real-time assessment of the performance of models and rules, and extract insights - Lead initiatives to drive business value from start to finish including project planning, communication and stakeholder management. - Lead discussions with Compliance, Bank Partners and Model Risk Management teams to facilitate the Model Governance Activities such as Model Validations and Monitoring.  - Lead, coach and partner with the DS and non-DS team to deliver results  - Communicate and partner with third party data vendors.
Req No.
2021-10511
Department
Risk
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Responsible for creating innovative solutions that meet not only functional, but also performance, scalability and reliability requirements. - Responsible for decision-oriented tooling and UX. - Highly motivated self-starter who loves ownership and responsibility while working in a collaborative and interdependent team environment. - Work with multiple teams of engineers to develop and test major software and systems components using an agile, vertical-slice based methodology. - Work with QA to ensure product meets high quality standards.
Req No.
2021-10509
Department
Engineering
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
WHAT WE ARE LOOKING FOR IN AN IDEAL CANDIDATE: - A customer-first sensibility—taking onboard the challenges our customers face and, in the process, proposing designs that meet their needs. - Proven and well-researched experience with patterns and what makes a user experience good or bad—something beyond opinion and rooted in experience will help build consensus with broad viewpoints. - Designing beyond just what “looks good”—composition, clean balance of elements, and useful interactions are all critical to providing the best possible experience to our customers. - Putting pen to paper (or tablet, or whiteboard, or Figma)—the ability to rapidly ideate and mockup your designs, in collaboration with product owners, stakeholders, and engineers. - You consciously innovate—there’s a balance between replicating existing and proven patterns and driving the design language of Oportun forward. We want a designer who knows the best opportunities to provide unique experiences to our customers that will provide benefit, elegance, and joy to the overall customer experience. - You like making your own icons, defining design standards and guides, and document to a pixel-perfect level the finals you deliver to your teammates. - In complicated user experiences (many of our customers are applying for credit for the very first time!) you can achieve a healthy balance between simplicity and inspiration in the designs that you create.
Req No.
2021-10499
Department
Marketing G&A
Remote / WFH
Yes
Location
US-CA-San Carlos
Additional Locations
US-TX-Frisco | US-DC
Type
Regular Full-Time
- Develop and enhance analytical models incorporating new data sources and industry changes - Provide engineering with technical requirements for new/existing capabilities, QA releases and monitor on-going features - Assist in the implementation and adoption of Oportun’s marketing technology stack - Ensure tagging and tracking tools are correctly implemented for marketing campaigns and owned-digital properties - Closely monitor emerging trends in marketing technology, digital advertising, and privacy  
Req No.
2021-10498
Department
Marketing G&A
Remote / WFH
Yes
Location
US-CA-San Carlos
Additional Locations
US-TX-Frisco | US-DC
Type
Regular Full-Time
- Build and enhance media mix models to connect the impact of marketing tactics and business short-term and long-term outcomes - Apply the output of Media mix / attribution models to improve ROI by optimizing spend across various channels. - Develop optimization and simulation algorithms scenarios to help provide the marketing investment and allocation recommendations to stakeholders - Conduct various A/B testing based campaigns and develop statistically sound models to measure impacts - Deep dive in advanced data analytics, solve non-routine analysis problems, applying advanced analytical methods and making strong recommendations - Support various business teams & marketing performance required to inform company level decisions on a regular basis  
Req No.
2021-10497
Department
Marketing G&A
Remote / WFH
Yes
Location
US-CA-San Carlos
Additional Locations
US-TX-Frisco | US-DC
Type
Regular Full-Time
- Measure effectiveness of emerging display growth programs and customer acquisition campaigns. Develop effective audience targeting strategy to help the growth of these display channels - Partner with cross-functional teams internally and external data and technology vendors to test and build scalable digital marketing programs. - Communicate the performance to senior management and provide actionable insights and prescriptive next-step actions - Develop data strategy to support marketing analytics and enhance business intelligence needed to provide timely, insightful and action-oriented monitoring of marketing programs. - Forecast marketing investment and loans generated from investment. Track actual results against forecast and analyze variances to the forecast.   
Req No.
2021-10496
Department
Marketing G&A
Remote / WFH
Yes
Location
US-CA-San Carlos
Additional Locations
US-TX-Frisco | US-DC
Type
Regular Full-Time
- Manage and optimize multiple display marketing campaigns daily - Manage and execute testing strategies across multiple channels - Optimize landing page conversion rates - Track and report full-funnel campaign performance - Develop ad creative with graphic and motion designers - Support expansion of new financial service products across digital channels - Partner with cross-functional stakeholders including Finance, Risk and Compliance - Conduct competitive analysis and market research - Participate in additional projects as they arise   
Req No.
2021-10495
Department
Marketing G&A
Remote / WFH
Yes
Location
US-CA-San Carlos
Additional Locations
US-TX-Frisco | US-DC
Type
Regular Full-Time
- Manage and optimize multiple display marketing campaigns daily - Manage and execute testing strategies across multiple channels - Optimize landing page conversion rates - Track and report full-funnel campaign performance - Develop ad creative with graphic and motion designers - Support currently mature channels and further optimize performance through automated tactics - Partner with cross-functional stakeholders including Risk and Compliance - Conduct competitive analysis and market research - Participate in additional projects as they arise   
Req No.
2021-10494
Department
Marketing G&A
Remote / WFH
Yes
Location
US-CA-San Carlos
Additional Locations
US-TX-Frisco | US-DC
Type
Regular Full-Time
- Project manage digital marketing campaigns from top to bottom - Manage all incoming creative assets and delivery to channel owners and agencies - Partner with internal cross-functional stakeholders and agencies - Keep partners informed of campaign status through regular updates - Proactively escalate issues that may delay campaign launch to stakeholders - Contribute to creative development across all asset types - Submit campaigns for internal and external business and compliance approval - Support expansion of new financial service products across digital channels - Participate in additional projects as they arise   
Req No.
2021-10493
Department
Marketing G&A
Remote / WFH
Yes
Location
US-CA-San Carlos
Additional Locations
US-TX-Frisco | US-DC
Type
Regular Full-Time
- Manage a territory of approximately 40-50 client locations towards monthly, quarterly and annual KPIs for applications, loans, training and regulatory compliance. - Hold monthly and quarterly business reviews with your client’s leadership to communicate progress towards your mutual KPIs and to highlight areas for improvement. - Work closely with your internal compliance partners to provide in-person compliance oversight of partner materials, sales practices and training remediation. You will work with your client to ensure they are receiving all required training and coach them where needed. - Partner with Oportun’s and client’s marketing teams to execute on in-store marketing and promotional campaigns. - Coordinate with Oportun’s Partner Trainers to deliver a world class training experience for your partner’s employees. This includes but is not limited to store visits and leading in-person and remote classroom trainings. - Be an ambassador for Oportun, modeling our core values, and service delivery standards. - Other duties as assigned.
Req No.
2021-10477
Department
Operations & Service
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Manage a territory of approximately 40-50 client locations towards monthly, quarterly and annual KPIs for applications, loans, training and regulatory compliance. - Hold monthly and quarterly business reviews with your client’s leadership to communicate progress towards your mutual KPIs and to highlight areas for improvement. - Work closely with your internal compliance partners to provide in-person compliance oversight of partner materials, sales practices and training remediation. You will work with your client to ensure they are receiving all required training and coach them where needed. - Partner with Oportun’s and client’s marketing teams to execute on in-store marketing and promotional campaigns. - Coordinate with Oportun’s Partner Trainers to deliver a world class training experience for your partner’s employees. This includes but is not limited to store visits and leading in-person and remote classroom trainings. - Be an ambassador for Oportun, modeling our core values, and service delivery standards. - Other duties as assigned.
Req No.
2021-10476
Department
Operations & Service
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Manage a territory of approximately 40-50 client locations towards monthly, quarterly and annual KPIs for applications, loans, training and regulatory compliance. - Hold monthly and quarterly business reviews with your client’s leadership to communicate progress towards your mutual KPIs and to highlight areas for improvement. - Work closely with your internal compliance partners to provide in-person compliance oversight of partner materials, sales practices and training remediation. You will work with your client to ensure they are receiving all required training and coach them where needed. - Partner with Oportun’s and client’s marketing teams to execute on in-store marketing and promotional campaigns. - Coordinate with Oportun’s Partner Trainers to deliver a world class training experience for your partner’s employees. This includes but is not limited to store visits and leading in-person and remote classroom trainings. - Be an ambassador for Oportun, modeling our core values, and service delivery standards. - Other duties as assigned.
Req No.
2021-10475
Department
Operations & Service
Remote / WFH
Yes
Location
US-CA-San Carlos
Additional Locations
US-TX-Frisco
Type
Regular Full-Time
- Manage a territory of approximately 40-50 client locations towards monthly, quarterly and annual KPIs for applications, loans, training and regulatory compliance. - Manage a team of Partner Success Managers who themselves have responsibility for 40-50 client locations. - Responsible for developing a cohesive Partner strategy, aligning the team, execution, and on-going metrics to goals. - Hold monthly and quarterly business reviews with your client’s leadership to communicate progress towards your mutual KPIs and to highlight areas for improvement. - Work closely with your internal compliance partners to provide in-person compliance oversight of partner materials, sales practices and training remediation. You will work with your client to ensure they are receiving all required training and coach them were needed. - Partner with Oportun’s and client’s marketing teams to execute on in-store marketing and promotional campaigns. - Coordinate with Oportun’s Partner Trainers to deliver a world class training experience for your partner’s employees. This includes but is not limited to store visits and leading in-person and remote classroom trainings. - Be an ambassador for Oportun, modeling our core values, and service delivery standards. - Other duties as assigned.
Req No.
2021-10474
Department
Operations & Service
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Drive innovation through evaluation of alternate data sources and upcoming tech-enabled solutions to drive automation and mitigate operational and compliance risks exposures and improve funnel efficiency. - Leverage structured analytical techniques to diagnose risk performance trends, identify underperforming segments and conduct root cause analysis to recommend risk mitigation strategies. - Develop and manage strong data management processes and quality controls to ensure regulatory compliance - Assist with and manage production analysis and reporting, including but not limited to designing, building, and deploying daily, weekly, and monthly departmental reports with a strong focus on providing value to improve overall managerial effectiveness - Evaluating and developing reliable and efficient automated solutions to fulfill complex business reporting requirements, which minimize manual processes without sacrificing user flexibility - Represent the Business Control Office team on meetings, particularly those involving the use of data-driven compliance monitoring. - May coordinate and respond to regulatory requirements and requests and oversee preparation for regulatory exams and internal audits - Execute regulatory compliance risk management activities - Manage the fulfillment of data requests and other related tasks
Req No.
2021-10473
Department
Operations & Service
Remote / WFH
Yes
Location
US-TX-Frisco
Type
Regular Full-Time
WHAT ARE WE LOOKING FOR IN AN IDEAL CANDIDATE? - Proven ability to work independently with minimal supervision - Strategic thinker that wants to solve problems not band aid them - Ability to learn new technologies quickly and with minimal guidance - Ability to assist with technical support troubleshooting and resolution of Windows/Mac and desktop support applications either over the phone or onsite. - Uses remote control tools to help troubleshoot and resolve issues - Experience configuring and deploying new systems using SCCM/JAMF - Understand basic networking - Analyze current equipment and give recommendations on replacing hardware as necessary - Constantly monitor individual queue and prioritize accordingly to meet SLA - Work with vendors to resolve issues in a timely manner - Operate as the escalation point for the junior members of the EUS team on difficult to solve incidents - Assist Platform team with app/update testing
Req No.
2021-10466
Department
Information Technology
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Lead development activities and/or projects for additions, enhancements or fixes to Microsoft Office 365, Teams, and other applicable Office applications. - Designing and overseeing the relationship of AD user objects and other data to O365 - Manage escalated issues and concerns until closure, engaging peers and communicating with users and management. Initiate and implement required changes. Keep abreast of activities outside the team that may impact the team or client environment. - Evaluate our licensing needs and make recommendations as needed - Maintains efficient operation and effectiveness of supported applications and services. - Support testing efforts, create architecture and end user documents, educate users on best practices and use cases. - Focus on providing a positive end user experience around O365 application suite. - Participate in peer project activities and ensure completion of schedules. Coordinate activities with other engineers and teams. Includes reviewing specifications, preparation and execution. - Lead technical evaluations of vendor software. - Recommend new technology, policies or processes to benefit the organization and improve deficiencies. - Engage Microsoft for support and guidance on existing technical issues or development. - Designing integrated archiving and backup solutions to meet high availability SLAs, as well as security and legal requirements for the organization - Completes status reports and must be able to present projects, status or activities to senior management. - Complete other related duties as assigned.
Req No.
2021-10465
Department
Engineering
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time