Oportun. Inc

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- Help lead security service pods across Oportun’s Security organization - Build high performing teams that deliver solutions to reduce risk, protect the business and enable growth - Work with our Security functional leaders to fulfill our roadmap while delivering data driven security services to our internal customers - Collect, analyze and report on security metrics using continuous automation - Enable an agile and frictionless organization by demonstrating agile behaviors - Provide security subject matter expertise to diverse teams through security consultation for risk analysis, remediation and solution development for countermeasures - Align technical and operational compliance with Information Security policies, standards, and guidelines across the enterprise - Foster a team culture that models inclusivity, diversity, transparency and delivery excellence
Req No.
2021-11223
Department
Security
Remote / WFH
Yes
Location
IN-TN-Chennai
Type
Regular Full-Time
- Install, configure, integrate, and train others on enterprise security solutions - Identify and help remediate enterprise security vulnerabilities - Define and implement appropriate policies for enterprise security solutions - Conduct security risk assessments and help manage remediation plans to completion - Own enterprise security architecture in collaboration with other team members and functional areas - Assist in the investigation and remediation of security incidents and issues - Consult on and provide security requirements for critical projects and initiatives - Conduct technical research when necessary and contribute to our enterprise security strategy - Develop positive partnerships and work closely with other team members and stakeholders to align and execute on infrastructure changes in a secure manner to support the organization’s tools, apps, and processes - Work closely with information technology teams and provide enterprise security guidance - Participate in simulated attacks to assess the organization's cyber resiliency
Req No.
2021-11222
Department
Security
Remote / WFH
Yes
Location
MX-GUA-Leon
Type
Regular Full-Time
- Install, configure, integrate, and train others on cloud security solutions - Identify and help remediate cloud security vulnerabilities - Define and implement appropriate policies for cloud security solutions - Conduct security risk assessments and help manage remediation plans to completion - Own cloud security architecture in collaboration with other team members and functional areas - Assist in the investigation and remediation of security incidents and issues - Consult on and provide security requirements for critical projects and initiatives - Conduct technical research when necessary and contribute to our cloud security strategy - Develop positive partnerships and work closely with other team members and stakeholders to align and execute on infrastructure changes in a secure manner to support the organization’s tools, apps, and processes - Work closely with DevOps teams and provide cloud security guidance - Participate in simulated attacks to assess the organization's cyber resiliency
Req No.
2021-11221
Department
Security
Remote / WFH
Yes
Location
MX-GUA-Leon
Type
Regular Full-Time
- Help lead security service pods across Oportun’s Security organization - Build high performing teams that deliver solutions to reduce risk, protect the business and enable growth - Work with our Security functional leaders to fulfill our roadmap while delivering data driven security services to our internal customers - Collect, analyze and report on security metrics using continuous automation - Enable an agile and frictionless organization by demonstrating agile behaviors - Provide security subject matter expertise to diverse teams through security consultation for risk analysis, remediation and solution development for countermeasures - Align technical and operational compliance with Information Security policies, standards, and guidelines across the enterprise - Foster a team culture that models inclusivity, diversity, transparency and delivery excellence
Req No.
2021-11220
Department
Security
Remote / WFH
Yes
Location
MX-GUA-Leon
Type
Regular Full-Time
- A customer-first sensibility—taking onboard the challenges our customers face and, in the process, proposing designs that meet their needs. - Proven record of accomplishment developing compelling design-patterns and interactions that are rooted in research and experience. - Putting pen to paper (...or tablet, or whiteboard, or notebook)—the ability to rapidly ideate and mockup your designs, in collaboration with all stakeholders. - You understand what designs work well with our given engineering capabilities and can design comprehensively—you know what goes into building the designs you create and can ensure smooth and clear transfer and support in delivering your designs to the engineering team. - You consciously innovate—there’s a balance between replicating existing and proven patterns and driving the design language of Oportun forward. - You find the best opportunities to provide unique experiences to our customers that will offer benefit, elegance, and joy to the overall UX. - You want to help define our design standards and will document to a pixel-perfect level the assets you share with your teammates. - Many of our customers are applying for credit for the very first time! You can achieve a healthy balance between simplicity and inspiration in the designs that you create.
Req No.
2021-11219
Department
New Products
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
A little but about you… You are a solid engineer… someone that other engineers respect for cleanliness of code and someone that product managers love to work with because you understand the roadmap and are always thinking ahead in your design. You are curious, creative, and constantly think of new ways to improve what we do so that we can fulfill our mission. A willingness to do whatever it takes to ship a product to market. - Responsible for creating and influencing innovative solutions that meet not only functional, but also performance, scalability, and reliability requirements. - Highly motivated self-starter who loves ownership and responsibility while working in a collaborative and interdependent team environment.
Req No.
2021-11218
Department
New Products
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Determine the best tech solutions to solve the existing business problems. - Define features, phases, and solution requirements. - Provide specifications according to which the solution is defined, managed, and delivered. - Continual research of current and emerging technologies and proposing changes where needed. - Providing updates to stakeholders on product development processes, estimate, and plan.
Req No.
2021-11217
Department
New Products
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Manage and scale the high-performing team comprised of managers and individual contributors at various levels. - Performance management of team members (positive / negative) against expectations of the role (level appropriate). - Recruit top talent, build, and maintain a high performing team - Strategic planning for all product development efforts to include the subsequent testing, release, and production environment needs - Overseeing all activities of the software development team, and influence on delivery groups (QA application release and support) - Define the current and long-range direction of software development by enhancing and implementing best-in-class practices, policies and systems while delivering high quality and repeatable results - Leading and enhancing our methodology for the design, development, test and release of our products and features - Ensuring the knowledge sharing of software development best practices in design, code, quality and process across departments; and developing and monitoring technical standards to ensure adherence - Diagnose and resolve systemic obstacles that prevent your team from delivering high-quality software. - Champion an atmosphere of continuous improvement by serving as a coach, mentor, and technical advisor. - Charting the path between where someone is, where we want the team to go and ensuring there is a development plan in place to arm them with the required skill sets.
Req No.
2021-11216
Department
New Products
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
A little but about you… You are a solid engineer… someone that other engineers respect for cleanliness of code and someone that product managers love to work with because you understand the roadmap and are always thinking ahead in your design. You are curious, creative, and constantly think of new ways to improve what we do so that we can fulfill our mission. A willingness to do whatever it takes to ship a product to market. - Responsible for creating and influencing innovative solutions that meet not only functional, but also performance, scalability, and reliability requirements. - Highly motivated self-starter who loves ownership and responsibility while working in a collaborative and interdependent team environment. - Work with multiple teams of engineers to design, develop, and test major software and systems components using an agile, vertical slice-based methodology. - Work with QA to ensure product meets high quality standards.
Req No.
2021-11215
Department
New Products
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Collaborate with product marketing owners to understand their requirements and bring them to life consistently and cohesively on the website - Assist in setting priorities, balancing deadlines and goals from business partners with developer workload and Legal approvals - Assist with creating, tracking and prioritizing creative, legal approval, and web dev tickets within our sprint cycle and using Jira - Support quality assurance on the website - Assist in determining actional insights from web data and bringing them to life - Develop and manage a testing calendar, in collaboration with marketing technology, analytics, dev, and design - Assist with web analytics, web design, development, and content to monitor and improve search engine optimization (SEO) results - Utilize various marketing technology tools and platforms
Req No.
2021-11214
Department
Marketing & Branding
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
WHAT DOES A CUSTOMER LOYALTY REPRESENTATIVE DO AT OPORTUN?   Our Customer Loyalty Representative creates and generates a rewarding and unique customer service experience.  At Oportun, Customer Loyalty Representatives are passionate about listening, helping, and connecting with people.  As a key member of our team, you will make the mission of Oportun come to life by educating our customers about our responsible affordable loans and the benefits of establishing credit through our loans. You are goal oriented and results driven while always exhibiting the Oportun Values.    We are a mission-driven financial services company and we provide you the tools and training to make you successful. You’ll be measured by your customer service, punctuality and attendance as well as your ability to consistently achieve your goals through outreach. Outreach entails engaging with potential clients in person to increase community awareness about Oportun. For example, you will be expected to visit and build relationships one-on-one, with surrounding businesses and at local community events outside of the store.   HOW TO BE SUCCESSFUL?   - Develop and maintain great customer relationships with service excellence in mind, while promoting the Oportun brand to create return customers. - Build relationships and lead Outreach for our retail stores. - Meet personal and team goals by obtaining referrals and ensuring that new and returning customers are aware of the value and benefits of our products. - Enjoy community involvement. Increase outreach and awareness by building partnerships and holding events at local businesses, nonprofit organizations, churches, schools, and community events. - Deliver first-class customer service while accurately processing loan applications with all the proper documentation consistent with our compliance standards to limit the number of non-approved applications and improving loan turn-around time. - Demonstrate Internal and external communication skills through customer education, promotion and conversion. - Quickly and accurately learn our products, services and procedures and meet policy and regulatory requirements. - Responsibly manage cash handling, taking cash payments and balancing a cash drawer. - Comply with all regulatory and audit requirements. - Work positively as a team within the company mission to serve our customers as the most important consideration. - Be a role model by living Oportun’s Core Values: Service, Care, Innovation, Courage, Excellence, and Empowerment.
Req No.
2021-11211
Department
Retail Division
Remote / WFH
No
Location
US-AZ-Tucson
Type
Regular Full-Time
A LITTLE BIT ABOUT YOU…   - Compelling vision:  You establish clear strategic vision and inspire passion for Oportun’s mission. You promote innovation, create competitive advantage, and leverage industry expertise. - Leader/ Influencer / Partner:  You influence and drive critical initiatives across functions; you’re collaborative and have courage of conviction.  You provide leadership for the growth, retention and customer experiences for our flagship, personal loan product offering, representing it across the organization and help with the IR/PR narrative. - Exceptional results driver: You have a proven ability to focus large teams on business outcomes to deliver results.  You marshal resources and convey a clear vision across the organization in order to meet or exceed objectives.  You are a self-starter with high accountability, performing in ambiguous environments and situations.  You enable high-quality, timely execution in a fast-based, iterative environment - Customer and data centric:  You bring a bring a metrics-driven, customer centric, and strategic approach.  You area champion of customer benefit, driving elegant solutions and terrific customer experiences.  You drive disciplined research efforts to understand customer needs, define priorities and product decisions. You're extremely analytical and love data. At the same time, you're confident enough to make decisions when the data is limited. You define, monitor, and analyze product metrics and incorporate learnings back into the development process. - Design Centric: You believe that good design is not just about a delightful visual design and flow, but also everything you were able to eliminate through automation and AI.  You are someone who sees product research and product design as a first-step vs. something done once a solution has been identified. - Team builder: You create high-performing teams by attracting, developing and empowering top talent to take ownership for growing the business; you lead teams through change with resilience and optimism. You cultivate an innovative, inclusive culture that fosters growth and collaboration - Process optimizer: You continuously optimize the product development and planning process, partnering with cross-functional stakeholders and driving efficient and sustainable results - Creative problem solver:  For you, no challenge is too complex, no issue is too hard, and “no” is not an acceptable answer.  - Culture champion: You exemplify Oportun’s values and promote transparency, collaboration and diverse perspectives to strengthen partnerships and achieve common goals
Req No.
2021-11209
Department
New Products
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Work with a diverse set of business data domains to design and build data solutions for analytics and business data users - Build and maintain complex data integrations for internal and external data - Maintain the data domain metadata and data catalog - Develop a strong contextual knowledge of the data in use to provide accurate and effective data solutions - Create and review technical and user-focused documentation for data solutions (data models, data dictionaries, business glossaries, process and data flows, architecture diagrams, user guides, etc.) - Design and execute strategies for real-time data analysis and decisioning - Actively promote and enhance best practices, standards, and audits to certify and preserve high-quality data that is fit for purpose - Become a subject matter expert on new Data Warehouse technologies, as well as provide recommendations on making improvements - Own, troubleshoot and resolve incidents, including escalating and managing problems with vendors - Engage with cross-functional teams to deeply understand requirements, insights, and needs - Be open and willing to learn new skills!
Req No.
2021-11208
Department
Data & Analytics
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Work with a diverse set of business data domains to design and build data solutions for analytics and business data users - Build and maintain complex data integrations for internal and external data - Maintain the data domain metadata and data catalog - Develop a strong contextual knowledge of the data in use to provide accurate and effective data solutions - Create and review technical and user-focused documentation for data solutions (data models, data dictionaries, business glossaries, process and data flows, architecture diagrams, user guides, etc.) - Design and execute strategies for real-time data analysis and decisioning - Actively promote and enhance best practices, standards, and audits to certify and preserve high-quality data that is fit for purpose - Become a subject matter expert on new Data Warehouse technologies, as well as provide recommendations on making improvements - Own, troubleshoot and resolve incidents, including escalating and managing problems with vendors - Engage with cross-functional teams to deeply understand requirements, insights, and needs - Be open and willing to learn new skills!
Req No.
2021-11207
Department
Data & Analytics
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Work with a diverse set of business data domains to design and build data solutions for analytics and business data users - Build and maintain complex data integrations for internal and external data - Maintain the data domain metadata and data catalog - Develop a strong contextual knowledge of the data in use to provide accurate and effective data solutions - Create and review technical and user-focused documentation for data solutions (data models, data dictionaries, business glossaries, process and data flows, architecture diagrams, user guides, etc.) - Design and execute strategies for real-time data analysis and decisioning - Actively promote and enhance best practices, standards, and audits to certify and preserve high-quality data that is fit for purpose - Become a subject matter expert on new Data Warehouse technologies, as well as provide recommendations on making improvements - Own, troubleshoot and resolve incidents, including escalating and managing problems with vendors - Engage with cross-functional teams to deeply understand requirements, insights, and needs - Be open and willing to learn new skills!
Req No.
2021-11206
Department
Data & Analytics
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
- Forecasting, planning, and work volumes for Retail staff, ensuring that staffing levels allow for optimal performance. - The ability to summarize, visualize, and present data. It is also very important to possess knowledge of key metrics, including utilization, service levels, handle time and T-SLH. - Building schedules - Staff Optimization and efficiency - Serve as the District Managers primary point of contact on workforce management policies and as a subject-matter expert on workforce optimization issues - Improve processes and increase efficiency of operations by recommending necessary changes
Req No.
2021-11205
Department
Retail Division
Remote / WFH
No
Location
MX-GUA-Leon
Type
Regular Full-Time
- Work with other engineers to develop automation and test products and applications used by team on daily basis - Play a significant role in the ongoing evolution and refinement of current products and platforms through one or more of - functional testing (manual and automation) - execution and automation of regression tests - design and execution of performance tests. - Help triage, troubleshoot, escalate and provide resolution to production issues. - Document and escalate product defects to the Engineering Team. - Identify and escalate priority issues that need immediate attention. - Collaborate with cross functional teams which requires strong presentation skills and attention to details
Req No.
2021-11196
Department
Engineering
Remote / WFH
Yes
Location
US-CA-San Carlos
Type
Regular Full-Time
Entender, mantener y/o mejorar los indicadores principales de desempeño: - POCC% - SVL - Volúmenes de llamadas. - Ausentismo - Manejo de outages   
Req No.
2021-11179
Department
Operations Support Group
Remote / WFH
No
Location
MX-GUA-Leon
Type
Regular Full-Time
Entender, mantener y/o mejorar los indicadores principales de desempeño: - POCC% - SVL - Volúmenes de llamadas. - Ausentismo - Manejo de outages   
Req No.
2021-11178
Department
Operations Support Group
Remote / WFH
No
Location
MX-GUA-Leon
Type
Regular Full-Time
Entender, mantener y/o mejorar los indicadores principales de desempeño: - POCC% - SVL - Volúmenes de llamadas. - Ausentismo - Manejo de outages   
Req No.
2021-11177
Department
Operations Support Group
Remote / WFH
No
Location
MX-GUA-Leon
Type
Regular Full-Time